Shipping policy
Last updated: November 2, 2026
Shipping at a glance
- Free ground shipping on orders of $500 or more to all 50 U.S. states and Washington, D.C.
- Orders under $500 pay the carrier’s actual rate, calculated live at checkout. No handling fees, no markups.
- Fast turnaround: orders ship within 1 business day, and often the same day.
- Tracking on every order, emailed as soon as your package ships.
Shipping costs
Orders of $500 or more: free ground shipping
When your order total is $500 or more (after discounts, before tax), choose Free Ground Shipping at checkout. We’ll send it by UPS Ground or USPS Ground Advantage, whichever fits your package best. Free shipping applies to addresses in all 50 U.S. states and Washington, D.C.
Need it faster? UPS 2nd Day Air and UPS Next Day Air are still available on these orders at the live rate shown at checkout.
Orders under $500: actual carrier rates
Checkout shows live UPS and USPS rates based on your items’ weight, the box they ship in, and your delivery address. You pay the carrier’s rate for your shipment. We don’t add handling fees or markups.
- UPS Ground: typically 1–5 business days
- USPS Ground Advantage: typically 2–5 business days, and the only option that delivers to PO boxes
- UPS 2nd Day Air: 2 business days
- UPS Next Day Air: next business day
Shipping to Alaska or Hawaii takes longer, and some services may not be available there. Checkout shows the options for your address.
Processing time
We ship orders within 1 business day, and many go out the same day. Business days are Monday through Friday, excluding major U.S. holidays. Orders placed on a weekend or holiday ship the next business day.
Delivery times are carrier estimates that start once your order ships, so “Next Day Air” means the next business day after the package leaves us. If it’s urgent, call or email us right after you order and we’ll do our best to ship it the same day.
Where we ship
- United States: all 50 states and Washington, D.C., including PO boxes. For a PO box, choose USPS Ground Advantage, since UPS can’t deliver to PO boxes.
- Canada: USPS International at the live rate shown at checkout. Free shipping doesn’t apply to Canadian orders. Import duties, taxes, and brokerage fees are the buyer’s responsibility.
- Other destinations: we don’t currently offer checkout shipping to other countries, U.S. territories, or APO/FPO/DPO addresses. Email us and we’ll see what we can arrange.
Tracking
As soon as your order ships, we’ll email you the carrier and tracking number. If you don’t see it, check your spam folder or contact us.
Address changes and accuracy
Please double-check your shipping address at checkout. If you need to change it, contact us right away, since we can’t always change an address once a package has shipped. If an order comes back to us because of an incorrect address or a refused delivery, we can reship it once you cover the new shipping cost, or refund the item price minus the original and return shipping costs.
Lost or damaged packages
If your package arrives damaged, or tracking hasn’t updated for 5 business days, contact us within 7 days of the delivery date (or the expected delivery date). Include your order number and photos of the box and the item, and keep all packaging until the claim is settled. We’ll handle the claim with the carrier and make it right with a replacement or a refund.
If an item arrives in good shape but stops working later, it’s covered by our 90-day warranty.
Questions?
Email purchasing@enterpriseresale.com or call (858) 213-7337.