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Warranty & Return Policy

ERS Sales Policy

90 Day Money Back Guarantee

If there are any problems with the product you have ordered and received from ERS, we will replace the product provided we have another of the same item in our inventory.  In the event we do not have the same item currently in stock, we offer to refund your money.

We will ship a replacement unit along with a prepaid return shipment call tag so that you can ship the original item back to us.

The original item must be returned within 14 days of receipt of the replacement item in order to avoid being charged for the value of the replacement item.

The Buyer must have a valid credit card on file with ERS to qualify for the advance replacement service.

 

Return Policy

 

For your convenience, we offer to accept returns on our products.   All customers have 14 days after the receipt of the product to notify us of a requested return.  It is the Buyer's responsibility to pay for return shipping charges. 

When a product is returned, the refund includes the total amount of the original charges, less the shipping charge and a 15% restocking fee.

If the returned product had "free" shipping charges at the time of purchase, the refund includes the original total purchase charges less the "free" original shipping charge which ERS had incurred, and a 15% restocking fee.

Returned products must include all original packaging and accessories.

Incomplete or defective returned product will be refused and returned to the Buyer at Buyer expense, unless the item meets the criteria established for the 90 Money Back Guarantee as stated above.

For any questions regarding potential product returns, or to request a return authorization, please send an email to:  erspurchasing@gmail.com.

 

Order Cancellation Policy

 

Orders may be cancelled at no charge prior to product being shipped. Once an order is shipped, the order cannot be cancelled and a return authorization must be requested.   A 15% restocking fee will be applied on all product returns.

 

Enterprise Resale Solutions Appreciates The Opportunity To Support Your Communication System Requirements.